Refund and Billing Policy
Version 1.0 · 2026-10
The English version is the binding one.
This Refund & Billing Policy forms part of the Snapflow Terms of Service between Snapflow Labs Inc. ("Snapflow", "we") and the customer ("you"). Capitalized terms have the meanings given in the Terms of Service. This Policy applies to paid plans once they are enabled in the Service.
1. Plans and Billing Cycles
Subscriptions to the Service are sold per seat and billed in advance, either monthly or annually (annual plans are discounted as shown at checkout). Framework add-ons and other add-ons are billed per seat on the same cycle as your base subscription. All prices are stated and charged in U.S. dollars.
2. Payment Method
Payments are processed by Stripe. By subscribing, you authorize us and Stripe to charge your payment method for all fees due, including renewals, seat additions and add-ons. You are responsible for keeping a valid payment method on file.
3. Automatic Renewal
Subscriptions renew automatically at the end of each billing period: monthly plans for successive months, annual plans for successive years: at the then-current rates, unless you cancel before the renewal date from your account settings.
4. Adding Seats and Add-Ons Mid-Cycle
When you add seats or add-ons during a billing period, we charge a prorated amount for the remainder of the current period, and the full recurring charge applies from the next renewal.
5. Removing Seats, Downgrades and Cancellation
Seat reductions, add-on removals, downgrades and cancellations take effect at the end of the current billing period. Until then you retain access to what you have paid for. We do not provide refunds or credits for mid-period removals, downgrades, cancellations or unused seats, except as stated in Section 7.
6. Failed Payments and Suspension
If a charge fails, Stripe will retry it over a dunning period and we will notify you. If payment remains outstanding after reasonable notice, we may suspend access to the Service until the balance is settled, and thereafter terminate the subscription in accordance with the Terms of Service. Suspension does not relieve you of amounts owed.
7. Refunds
Except as expressly stated in this Policy or required by applicable law, fees are non-refundable. We will provide a refund, or a prorated refund of prepaid unused fees, where: (a) you terminate for our uncured material breach in accordance with the Terms of Service; (b) we terminate the Service or an affected portion of it other than for your breach (including under the infringement remedy or subprocessor-objection provisions); or (c) a refund is required by mandatory law that applies to you. Where a statutory withdrawal or cooling-off right applies to you and has not lawfully been waived (for example, for certain consumers in the EU/UK), we will honor it; by requesting immediate access to the Service you consent to performance beginning before the withdrawal period expires, and acknowledge that the right may thereby be lost to the extent permitted by law. Refund requests: carlos@snapflowlabs.com.
8. Chargebacks
Please contact us before initiating a chargeback: most billing issues can be resolved quickly. We reserve the right to suspend accounts with open chargebacks that were not raised with us in good faith first.
9. Taxes
Fees are exclusive of taxes. You are responsible for applicable VAT, sales tax, withholding or similar taxes (other than taxes on our income). Where we are required to collect taxes, they will be added at checkout or invoiced. If you are tax-exempt or subject to reduced withholding, provide valid documentation to carlos@snapflowlabs.com.
10. Price Changes and Promotions
We may change prices with at least 30 days' notice; changes apply from your next renewal. Promotional, early-access or waitlist pricing applies for the period stated in the offer and reverts to standard pricing thereafter unless stated otherwise.
11. Contact
Billing questions and disputes: carlos@snapflowlabs.com. Invoices and receipts are available from your account's billing page.