Terms of Service
Version 1.0 · 2026-10
The English version is the binding one.
1. Who We Are
These Terms of Service (these "Terms") are a binding agreement between Snapflow Labs Inc., a Delaware corporation ("Snapflow", "we", "us" or "our"), and the entity or person accessing or using the Service ("Customer", "you" or "your"). Our address for legal notices is 131 Continental Drive, Suite 305, Newark, DE 19713, United States, and our email for legal matters is carlos@snapflowlabs.com.
2. Acceptance of These Terms
By clicking "I agree" (or a similar checkbox at checkout or sign-up), creating an account, or accessing or using the Service, you accept these Terms and our Privacy Policy, and you agree to comply with our Acceptable Use Policy and our Refund & Billing Policy, each of which is incorporated into these Terms by reference. If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity. If you do not agree to these Terms, do not use the Service.
3. The Service
Snapflow is an AI-native design system platform that lets teams create, govern and compile design systems into production-ready user interface code across supported frameworks (the "Service"). The Service includes our web application, the Snapflow compiler and agents, APIs, documentation, and any related services we provide. Support for specific frameworks, features and integrations may depend on your subscription plan and purchased add-ons, and may evolve over time.
4. Eligibility and Accounts
The Service is intended for business and professional use. You must be at least 18 years old to use the Service. You are responsible for (a) all activity that occurs under your account, (b) keeping credentials confidential, and (c) ensuring that the information you provide is accurate and kept up to date. Each seat license is for a single named user; credentials must not be shared. You must notify us promptly at carlos@snapflowlabs.com of any unauthorized use of your account.
5. Subscriptions, Seats and Add-Ons
The Service is sold on a per-seat subscription basis, billed monthly or annually. A "seat" is a license for one named user as described at checkout or in your order. Optional framework add-ons and other add-ons may be purchased at the prices shown at checkout. Subscriptions automatically renew for successive periods equal to the initial billing period unless cancelled before renewal. Adding seats or add-ons mid-cycle, cancellations, downgrades and refunds are governed by the Refund & Billing Policy.
6. Fees and Payment
Fees are as stated at checkout or in your order, are payable in U.S. dollars, and are exclusive of taxes, which you are responsible for (other than taxes on our income). Payments are processed by our payment processor (currently Stripe); we do not store full payment card numbers. You authorize us and our payment processor to charge your payment method for all fees due, including renewal fees. Late or failed payments may result in suspension of the Service as described in the Refund & Billing Policy. We may change prices with at least 30 days' notice; changes take effect at your next renewal.
7. Trials, Beta Features and Free Access
We may offer free trials, waitlist or early-access programs, free plans, or beta features. These are provided "as is", may be modified or discontinued at any time, may be subject to additional terms, and are excluded from any performance commitments. We may set usage limits for free access at our discretion.
8. Customer Content and Generated Output
"Customer Content" means the materials you submit to the Service, including design tokens, components, documentation, prompts, brand assets and configuration. As between you and Snapflow, you own your Customer Content. You grant us a worldwide, non-exclusive license to host, process, transmit and display Customer Content solely to provide and secure the Service, to provide support, and as otherwise instructed by you. Subject to your compliance with these Terms and payment of applicable fees, we assign to you all our right, title and interest (if any) in the user interface code and other output generated for you by the Service ("Output"). You are responsible for reviewing Output before use; given the nature of AI-assisted generation, Output may contain errors and may not be unique to you. We do not use your Customer Content or Output to train generalized machine-learning models without your explicit consent.
9. Bring-Your-Own Keys and Third-Party AI Providers
The Service can operate with API keys and cloud accounts that you connect from third-party AI or cloud providers ("BYO Keys"). You are solely responsible for (a) your agreements with, and fees charged by, those providers, (b) the security of the keys you connect, and (c) ensuring your use of those providers complies with their terms. Content routed through your configured providers is processed by them under your agreement with them, not by us as a subprocessor. We are not responsible for the acts, omissions, availability or output quality of third-party providers.
10. Our Intellectual Property
Snapflow and its licensors own all right, title and interest in and to the Service, including the compiler, agents, software, models, templates, interfaces, documentation and trademarks, and all improvements thereto. Except for the limited rights expressly granted in these Terms, no rights are granted to you. You must not copy, modify, distribute, sell, lease, reverse engineer, decompile or attempt to extract the source code, models, prompts or non-public components of the Service, except to the extent this restriction is prohibited by law. If you provide feedback or suggestions, we may use them without restriction or obligation to you.
11. Acceptable Use
Your use of the Service must comply with our Acceptable Use Policy. We may suspend or limit access where we reasonably believe use violates the Acceptable Use Policy, threatens the security or integrity of the Service, or harms other customers, with notice where practicable.
12. Privacy and Data Protection
Our processing of personal data relating to your users and end users on your behalf is governed by our Data Processing Agreement ("DPA"), which is incorporated into these Terms where applicable data-protection law applies to Customer Content. Our processing of personal data as a controller (for example, account and billing data) is described in our Privacy Policy.
13. Confidentiality
Each party may receive non-public information of the other that is marked confidential or that a reasonable person would understand to be confidential ("Confidential Information"). The receiving party will use the disclosing party's Confidential Information only to perform under these Terms, protect it with at least reasonable care, and not disclose it to third parties except to employees, advisors and contractors bound by comparable obligations. These obligations do not apply to information that is or becomes public without breach, was lawfully known before disclosure, is independently developed, or must be disclosed by law (with notice to the other party where lawful).
14. Warranties and Disclaimers
We warrant that we will provide the Service with reasonable skill and care. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE, INCLUDING ALL OUTPUT, IS PROVIDED "AS IS" AND "AS AVAILABLE", AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, OR THAT OUTPUT WILL BE ACCURATE, COMPLETE OR SUITABLE FOR ANY PARTICULAR USE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY YOU TO SNAPFLOW IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, EITHER PARTY'S INDEMNIFICATION OBLIGATIONS, YOUR BREACH OF SECTION 10, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.
16. Indemnification
You will defend and indemnify Snapflow against third-party claims arising from your Customer Content, your use of BYO Keys, or your use of the Service in violation of these Terms or applicable law. We will defend and indemnify you against third-party claims alleging that the Service (excluding Customer Content, Output as modified by you, and third-party services) infringes a third party's intellectual-property rights, provided you promptly notify us and give us control of the defense; if such a claim arises, we may modify the Service, procure rights, or terminate the affected portion and refund prepaid unused fees. This section states each party's sole remedy for the covered claims.
17. Term, Suspension and Termination
These Terms apply from your first acceptance and continue while you have an active subscription or otherwise use the Service. You may cancel at any time effective at the end of the current billing period. Either party may terminate for material breach not cured within 30 days of written notice. We may suspend the Service immediately for non-payment, security risk or violation of the Acceptable Use Policy. Upon termination, your right to use the Service ends; for 30 days after termination we will make your Customer Content available for export upon request, after which we may delete it in accordance with our retention practices, except as required by law. Sections that by their nature should survive (including 8, 10, 13, 14, 15, 16, 18 and 19) survive termination.
18. Governing Law and Disputes
These Terms are governed by the laws of the State of Delaware, U.S.A., excluding its conflict-of-laws rules and the U.N. Convention on Contracts for the International Sale of Goods. The state and federal courts located in Delaware will have exclusive jurisdiction over disputes arising out of these Terms, and each party consents to personal jurisdiction and venue there. Nothing in this section limits mandatory consumer protections that apply to you under the laws of your country of residence, where applicable.
19. General
We may update these Terms; for material changes we will give at least 30 days' notice by email or in-app, and changes apply from your next renewal or, for free access, from the effective date stated. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Neither party is liable for delay or failure caused by events beyond its reasonable control. Notices to us must be sent to carlos@snapflowlabs.com; notices to you may be sent to your account email. You will comply with applicable export-control and sanctions laws and represent that you are not located in an embargoed jurisdiction or on any restricted-party list. If any provision is unenforceable, the remainder stays in effect. These Terms, together with the documents incorporated by reference and any order, are the entire agreement between the parties regarding the Service and supersede prior agreements on that subject. The English-language version of these Terms controls.
20. Contact
Snapflow Labs Inc.: carlos@snapflowlabs.com